Welcome to MIANIMED!
We are committed to providing you with top-quality products and a seamless shopping experience. If, for any reason, you are not fully satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your complete satisfaction.
Return Policy Duration:
You have 15 days from the date of delivery to initiate a return for eligible items.
Eligibility for Return:
- Incorrect, Damaged, or Defective Items: If the product you received is incorrect, damaged by the carrier, or defective in any other way, we sincerely apologize for the inconvenience. In such cases, you are eligible for a return or a refund, and we will cover the return shipping cost. Please contact our customer support team immediately, and we will provide you with a returns label or process a refund for your return shipping cost.
- Wrong Color or Size, or Change of Mind: If you purchased the wrong color or size, or you no longer want the item for any other reason not related to product quality, you are still eligible for a return. However, in such cases, you will be responsible for covering the actual cost of return shipping.
To initiate a return, please follow these simple steps:
1. Contact our customer support team within 15 days of receiving the item(s) to request a return and obtain a return authorization.
2. Once your return request is approved, we will provide you with further instructions, including whether a returns label will be issued or how to proceed with the return shipping process if applicable.
3. Carefully package the item(s) in their original condition, along with all accessories, manuals, and packaging materials.
4. Clearly label the package with the provided return authorization details.
5. Ship the package back to us using a reliable and trackable shipping method (if you are responsible for the return shipping cost).
We are pleased to inform you that we do not charge any restocking fees on returns. Your satisfaction is our priority, and we want to make the return process as smooth as possible.
Once we receive your return and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with MIANIMED is a delightful one.